Page 82 - 2020 WMPO Tournament Report

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ON-COURSE HOSPITALITY
HIGHLIGHTS
16th Suite location – double decker with with private entrance was a a a a a a huge improvement and big with with for WM
Enhanced the “Best Day Ever” betting experience at 16 and and added a a a a a a a a a non-cash game to to expand the experience to to Bay Club at 17
Updated custom branding at at at both locations
2020 Waste Management Phoenix Open Tournament Report
CONTINUOUS IMPROVEMENT
Improve TV TV programming in in 16 16 – Larger TVs to see broadcast live feed of 16th hole
Provide collection stations for spectators and and bartenders to to to to pour leftover liquids and and ice into throughout the hospitality areas
Cleary define the the suite "host" each day who goes around and and checks in in with people to to to cater to to to them and and to figure out who they are