Page 46 - KeyStone Corporation - Segra Catalog Final
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Support
SERVICE DELIVERY ESCALATION LIST
1st Level Minor
Assigned Project Coordinator
1.877.377.1331 projcoord@segra.com
O: 803.995.8555 C: 803.587.0646 cheryl.thibodeaux@segra.com
O: 540.932.8529 tom.ferry@segra.com
1.888.864.7226
O: 540.941.6799 C: 540.241.9097 gay.sterman@segra.com
O: 803.704.1128 C: 803.722.0183 mike.crider@segra.com
O: 803.726.4430 C: 803.622.2989 richy.brensinger@segra.com
2nd Level Major
Cheryl Thibodeaux Director of Service Implementation
3rd Level Critical
Tom Ferry
CTO and Senior VP of Engineering
CNOC ESCALATION LIST
1st Level Minor
2nd Level Major 3rd Level Critical 4th Level Critical 5th Level Critical
Customer Network Operations Center Network Analyst/Team Leader
Gay Sterman CNOC Manager
Mike Crider CNOC Sr. Manager
Richy Brensinger
Senior Director, Network Management
Scott Wallhermfechtel
VP, Operations and Engineering
O: 540.941.3773 C: 540.326.6667 scott.wallhermfechtel@segra.com
DISCLAIMER: All information in this proposal is proprietary and is not for general distribution without express permission from Segra.
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