Page 8 - 外包 - Getac

Zone 4 Service Flow- 5 Leg Loaner

st
1 Level Support
Note: Loaner Pool
Internal process with
2 ensure loaner stock in at
1 a approved standard and
VW Ticket Number
available supported by
Getac

Regional Support Center to manage All RMA
1
logging and loaner logistics

Garage Ship Loaner Unit
Within agreed transit time
Faulty unit
Fault , End 3 shipped to
Collect 3 user details
6 Loaner VW Ticket Getac

Number
Repaired

2 Regional Service 4 unit shipped
to Bosch
Faulty unit Center
collected by Bosch
5 Return repaired customer unit

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