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KMC 2020 STRATEGY

CEO JOHN GANEM EXPLAINS THE 2020 STRATEGY, VISION, AND MORE!

We are all representatives of Kloeckner humility and open communication, and we are one team, and like any football
and should wear our colors together in trust and respect. I fully believe that team in a competitive game, we are only
proudly. We should strive for the best in we are our brothers’ and sisters’ keepers as strong as our weakest link, so we
ourselves by embracing the Kloeckner and no program encapsulates that more must do all we can to empower and hold
values and holding ourselves and our than our close call card program, just ourselves accountable to our team. If
colleagues to the same strategic vision one facet of Safety ALWAYS, which from we all know the game plan, embrace the
that will make us a strong, unified, and 2018 to 2019 saw a 38% reduction in strategy, and do our part, then excel-
unbeatable team. total injuries, a 28% reduction in restrict- lence will be within our reach.
ed duty injuries, and a 60% reduction in
lost time injuries, all spread over 12,500
At the foundation of our KMC 2022 close call cards. But while we strive for perfection ev-
Continuous Improvement strategy are eryday, we also admit our humility and
our values and principles. After my last understand that creating a culture that
newsletter, these shouldn’t be strange To me, that’s everything. It’s safety, it’s encourages transparent, honest feed-
to you. We are team players, we make communication, and it’s trust; but, more back is the key to achieving perfection.
things possible, we create added value, than that, it’s teamwork. We are empow- To that end, we fundamentally want to
we discover new things, we take respon- ering each other, embracing account- embrace change by becoming an agile,
sibility, and we develop ourselves. ability, and setting up ourselves, each learning organization that is never afraid
other, and Kloeckner for success. We to challenge the status quo. As with the
shouldn’t think of ourselves as manag- success of the close call card program,
At the heart of all of these values and ers, but as coaches, who all have the we will see failures as an opportunity
principles is the common thread that we capacity to be a model to those around for learning and change. But, we also
don’t become complacent. We wake up us to be and do better. embrace that learning and change are,
in the morning ready to come to work in and of themselves, the reason we
and train. We train so that we can be train everyday.
nimble on the field, spot opportunities Together, our values, principles, and
for improvement, and make ourselves core beliefs set up the foundation of our
available to our colleagues, partners, culture. Molding a company’s culture is
and clients in ways that weren’t so obvi- no easy task and it is our hope that by
ous yesterday - embracing technology is 2020, Kloeckner’s culture will be second
a fundamental part of that. nature to all of us.

On top of these values and principles At the forefront of this is the concept of
are our core beliefs. We believe in the ONE Kloeckner. There may be 2,400
safety and well-being of employees, in of us spread across 46 branches, but

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