Page 1 - PHMSA ISO 9001

QMS SUPPORTING

WHAT GETS MEASURED PHMSA’S 2021 SAFETY

GETS MANAGED GOALS ISO 9001

Data Operations has established quality objectives PHMSA strives to be forward-looking, proactive,
and associated key performance indicators to track innovative, and data driven based on the core Supporting PHMSA’s
progress towards desired performance and report principles of Safety, Trust, and Innovation. The
to management. A sample QMS Management ongoing ISO 9001 continuous improvement efforts vision for the future
Dashboard is shown below. implemented for OHMS Data Operations support
PHMSA’s 2021 safety goals.
QMS DASHBOARD
PROMOTE CONTINUOUS IMPROVEMENT
TIMELY DATA IN SAFETY PERFORMANCE
Improve process time of 5800.1’s
5800.1 Processing 2.50 Continuous improvement is an overarching goal of ISO
80 9001. The standard provides a systemic approach to
2.00 improving desired performance.
60
1.50
Days 40 1.00 Throughput BUILD STAKEHOLDER AND PUBLIC TRUST
20 0.50 Management and external stakeholders are reassured by
0 0.00 the direction, consistency, and efficiency that a QMS pro-
FY 2016 vides. Quality goals and objectives, such as stakeholder
Received Processed Throughput
satisfaction, are regularly measured.
DATA QUALITY
Ensure completeness of 5800.1’s received INVEST IN SAFETY INNOVATION TO
100 BECOME MORE PROACTIVE AND
FORWARD-LOOKING
80
Percentage (%) 60 GOAL Goal-setting, quality metrics, management reviews,
and audits encourage a focus on new opportunities
40
for improvement.
20
0 CULTIVATE ORGANIZATIONAL PHMSA Office of Hazardous Materials Safety
PERSONNEL MANAGEMENT EXCELLENCE AND SAFETY CULTURE (OHMS) Data Operations is adopting the
Maximize resources A QMS is an investment in the success of the organiza- principles of the international standard for
tion and staff at all levels. The QMS promotes increased
direction and involvement from top management, along Quality Management Systems – ISO 9001
with feedback mechanisms for staff and a renewed to improve performance and stakeholder
92% focus on quality, efficiency, and process ownership. satisfaction for Hazmat reporting.
FILLED PURSUE OPERATIONAL EXCELLENCE
Well defined and documented procedures improve Over one million certificates for ISO 9001 have
consistency and dependability of the output. now been issued globally, proving that the
standard remains in high demand. Certified
STAKEHOLDER SATISFACTION organizations feel the standard allows them
Improve stakeholder satisfaction Yolanda Y. Braxton, MPA to attract and better meet the needs of its
Satisfaction Index Rating CONTACT OHMS Data Operations Coordinator stakeholders. With a certified system in place
yolanda.braxton@dot.gov
STAKEHOLDER 5.0 they can save time, money and resources while
OUTREACH
optimizing their operational performance with
RESPONDING TO
DATA REQUESTS 4.2 fewer errors. The standard also helps them to set
Developed with Assistance from
INCIDENT up efficient internal processes that motivate staff
REPORTING 4.0
and deliver high quality products.