Page 3 - PHMSA ISO 9001

WHAT IS A QUALITY OHMS DATA OPERATIONS QMS:

WHAT IS ISO 9001? MANAGEMENT SYSTEM? INNOVATION IN MOTION

ISO 9001:2015 describes the criteria for a Quality A QMS is a collection of business processes focused PHMSA OHMS Data Operations is implementing
Management System (QMS) to give your organization on achieving quality policies and quality objectives an ISO compliant Quality Management System to
the quality systems that will provide the foundation that meet customer requirements. improve data quality and stakeholder satisfaction, and
to better customer satisfaction, staff motivation and ultimately improve business performance.
continual improvement.
PHMSA IS ONE OF THE FEW ACHIEVING ISO 9001 CERTIFICATION
ISO 9001 PROVIDES GOVERNMENT AGENCIES
VOLUNTARILY IMPLEMENTING A CORRECTIVE
DIRECTION CONSISTENCY EFFICIENCY QUALITY MANAGEMENT SYSTEM ACTION/
CONTINUOUS
Steadfast Ability to ac- IMPROVEMENT
Actions to address
Establish adherence complish a job management systems Q3 2017 INTERNAL
quality policy to the same with minimum A QMS includes the organizational structure, policies, deficiencies and identify AUDIT
opportunities for
Annual audits to
principles, expenditure of procedures, processes, and resources needed to imple- improvement Q2 2017 ensure the require-
Set goals and procedures, time and effort ment a quality system. Each tier of the QMS Pyramid is ments of the QMS
are effectively
objectives supported by and inclusive of the tier below. implemented
forms, etc. while maxi- Q1 2017
Establish Agreement, mizing the QUALITY MANAGEMENT SYSTEM (QMS)
QUALITY
procedures harmony, and quality of the PYRAMID OBJECTIVES Q4 2016
and methods work product Key performance
compatibility SOP
indicators to validate the
1 effectiveness of the QMS Q3 2016
Quality DEVELOPMENT
Outlines how to
Manual perform a process
and responsibilities of
2
STRUCTURE OF ISO 9001 STANDARD Standard Operating GAP Q2 2016 personnel performing
the process
ANALYSIS
The elements of the ISO 9001 standard are structured Procedures, Analysis of current Q1 2016
in accordance with the Plan – Do – Check – Act cycle Process Flowcharts existing gaps and areas
processes to identify
to help to focus processes and objectives toward 3 of improvement
desired improvement. Work Instructions,
Forms, Templates QMS implementation initiated with a gap analysis to
analyze current processes and identify existing gaps
CONTEXT OF OPERATION 4 and areas of improvement. The results of the gap
ORGANIZATION (Plan, implement and Quality Records, Documents analysis are shown below.
control the processes)
LEADERSHIP
PLANNING PLAN
DO
SUPPORT The Quality Manual (Tier 1) provides the overall
policy, which is supported by the Standard Operating
Procedures (SOPs) and process maps in Tier 2. The work
ACT instructions, forms, and templates in Tier 3 provide Percent
additional depth to the Tier 2 elements. Finally, the
CHECK components of Tier 4 document that the processes
PERFORMANCE contained in Tiers 3, 2, and 1 are being followed.
IMPROVEMENT EVALUATION
(corrective action, continuous (Management reviews,
improvement) internal audits)