Page 390 - Performance Health Product Guide 2021-22

TERMS & CONDITIONS
The following terms apply to orders placed with Performance Health
Terms are subject to change at the discretion of Performance Health. Please call for a copy of the most current version. Performance Health Supply, LLC henceforth shall be referred to as Performance Health.
CONTACT US/PLACE YOUR ORDER
Customer Experience Hours of Operation: Monday through Friday, 08:00 AM to 16:30 PM CT Phone Support/Order by Phone: 1-800-323-5547 (during hours of operation)
Email Support: customersupport@performancehealth.com
Order by email: orders@performancehealth.com
Order Online: performancehealth.com
Order by EDI: Please email EDISolutions-US@performancehealth.com for information regarding the EDI ordering process and integration requirements.
Order by Fax: 1-800-547-4333
Order by Mail: Performance Health Attn: Customer Experience 28100 Torch Parkway, Suite 800 Warrenville, IL 60555-3938
HOW TO ORDER
Order Online or by Email, Phone, EDI, Fax, or Mail.
Orders placed by fax, mail or email may take up to 24 hours to process. On all orders, be sure to include purchase order, item numbers, quantities, prices, billing address and shipping address.
PAYMENT METHODS
• Credit Card We accept Visa, MasterCard, Discover Card and American Express. Include the name, number, and expiration date as they appear on the credit card, and the billing address as it appears on the billing statement.
• Checks/Money Orders Mail your check/money order made payable to Performance Health Supply, LLC. and remittance information to: P.O. Box 93040, Chicago, IL 60673-3040. Include tax and shipping charges. Returned checks are subject to a $30.00 fee.
• Credit Account You may also charge your order to your Performance Health credit
account. For information on opening an account, contact Customer Experience phone or email support. All orders subject to credit approval.
RETURNS PROCEDURE
• Contact Customer Experience phone or email support for a Return Merchandise Authorization number (RMA number). Write the number on the outside of your return shipment and send package to the address provided by Customer Experience. All return shipping expenses are paid by the customer. Items must be returned within 30 days of receiving RMA number.
• If you receive merchandise as a result of a Performance Health error, we will pay for the return shipping expense and no restocking fee will be applied.
• For all other returns, we will credit your account for returned merchandise, minus the required restocking fee, once merchandise has been received, inspected and confirmed to be in resalable condition. Credits will not be issued for items received in non-resalable condition. The customer is responsible for properly packaging and protecting the item during its shipping back to Performance Health. Initial freight charges are not credited.
• Credits for returns are issued only to original purchaser. All credits must be redeemed within 180 days.