Page 391 - Performance Health Product Guide 2021-22
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                              RETURNS POLICY
Restocking Fees:
Days Elapsed 0-30
Applicable Restocking Fees
No fee
15% of price of all returned items 25% of price of all returned items Not returnable
Items shipped by truck are subject to approval and additional restocking fees may apply. No returns will be accepted after 90 days.
• For health reasons we are unable to accept returns or exchanges of eating, hygiene and mouth stick products. In addition, we cannot accept books, computer software and videos that have been removed from original packaging.
The following information does NOT apply to shipments made internationally or to Puerto Rico. All shipping charges and risk of loss are F.O.B. origin and are the responsibility of the purchaser. All related shipping and handling charges will be added to customer invoice.
We offer quick order processing & competitive shipping rates. Orders for stocked merchandise received by 12 PM CT for orders sourced from our Indianapolis Distribution Center or 1PM CT for orders sourced from our Reno Distribution center will be shipped the same business day.
If you need an order right away, we’ll arrange for next-day air or second-day air delivery. Charges for this service will be added to your invoice*†.
Standard parcel charges will apply to all ground shipments* and will be calculated at time of order.
Some products are shipped direct from the factory or are made to order. Please call Customer Experience phone or email support for lead time and freight charges* †† **
NOTE: When orders list several items, some of which aren’t in stock, we will fill the portions we can and bill you for shipping them. However, any subsequent backordered items will be shipped at no additional charge.
* Due to the oversized and/or overweight nature of certain merchandise, additional charges may apply. Please request a quote from a customer experience representative.
** Products requiring moving van, inside, or lift gate delivery may require additional delivery charges. Please request a quote from your customer service representative.
† Additional charges apply to Saturday deliveries and early morning weekday deliveries if available. †† Subject to quotation.
Damaged or short shipments should be reported within 5 days of receipt. If a shipment arrives damaged or if the box appears damaged...
• Note damage on the delivery bill and have the driver sign it, acknowledging the damage
• Contact the Performance Health Customer Experience Department within 5 days of receipt at 1-800-323-5547 to start processing an insurance claim. An order will be entered at that time to replace the merchandise.
• Save the container and merchandise for inspection

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