Page 1485 - Performance Health | Formerly Patterson Medical

The following terms apply to orders placed with Patterson Medical
Terms are subject to change at the discretion of Patterson Medical. Please call for a copy of the most current version.
How to Order
Order by Phone, Fax, Mail, Online or EDI. On all orders, include your Keycode (can be found on your catalog back cover). This helps us process your order efficiently and reduce waste in mailing catalogs.
• Phone call toll-free 1-800-323-5547
Customer service representatives available Monday through
Friday, 7:00 a.m. to 7:00 p.m. CT.
• Fax toll-free 1-800-547-4333, 24 hours a day, 7 days a week. • Mail to Patterson Medical, 28100 Torch Parkway, Suite 700,
Warrenville, IL 60555-3938
• Online at http://www.pattersonmedical.com
• EDI call customer service at 1-800-323-5547 for information
regarding the EDI ordering process and requirements.
Payment Methods
• Credit Card We accept Visa, MasterCard, Discover Card
and American Express. If you’re charging your order, include the name, number and expiration date as they appear on the charge card, and the billing address as it appears on the billing statement.
• Checks/Money Orders Mail your check/money order made payable to Patterson Medical along with your order. Include tax and shipping charges. Send all remittance to: Patterson Medical, P.O. Box 93040, Chicago, IL 60673-3040. Returned checks are subject to a $30.00 fee.
• Purchase Orders If you use a Purchase Order, be sure to indicate item numbers, quantities and prices as well as your billing address, shipping address (if different) and phone number.
• Patterson Medical Account You may also charge your order to your Patterson Medical account. For information on opening an account, call our Customer Service Dept. at 1-800-323-5547. All orders subject to credit approval.
Invoices that are not disputed within 30 days are considered to be accurate and accepted. Payment terms are net 30. Overdue invoices are subject to the maximum allowable interest charges.
Returns Procedure
• Call our Customer Service Department at 1-800-323-5547, Monday
through Friday from 7:00 a.m.-7:00 p.m. CT for a returned goods authorization number (RGA number). Write the number on the outside of your return shipment and send package to Patterson Medical,
W68 N158 Evergreen Blvd., Cedarburg, WI 53012. All return shipping expenses are paid by the customer. Items must be returned within 30 days of receiving RGA number.
• If you receive merchandise as a result of a Patterson Medical error, we will pay for the return shipping expense and no restocking fee will be applied.
• For all other returns, we will credit your account for returned merchandise, minus the required restocking fee, once merchandise has been received, inspected and confirmed to be in resellable condition. Credits will not be issued for items received in non-resalable condition. The customer is responsible for properly packaging and protecting the item during its shipping back to Patterson Medical. Initial freight charges are not credited.
All credits must be redeemed within 180 days.
Returns Policy
• All returns must have an RGA number (returned goods
authorization number can be obtained from our Returns Department- -see above). All unauthorized returns are subject to a 15% processing fee and a $10 administrative charge.
• All returns must be in original packaging and received in new and resalable condition. For applicable restocking fees consult the chart Restocking Fees:
Days Elapsed
Under 30
30-60
61-90
Applicable Restocking Fees
No restock fee on items shipped UPS. 15% of price of returned item on truck shipped items
25% of price of all returned items
50% of price of all returned items
Sorry, no returns will be accepted after 90 days elapse. • For health reasons we are unable to accept returns or
exchanges of eating, hygiene and mouth stick products. In addition, we cannot accept books, computer software and videos that have been removed from original packaging.
• Credits for returns are issued only to original purchaser.
U.S. Shipping, Handling & Delivery
The following information does NOT apply to Shipments made Internationally or to Puerto Rico. All shipping charges and risk of loss are F.O.B. Seller’s plant and are the responsibility of the purchaser. All related shipping and handling charges will be added to customer invoice. Alaska and Hawaii orders are sent Priority Mail unless otherwise requested.
Same Day Shipping & Handling
Orders for stocked merchandise received by 4:00 p.m. ET Monday through Friday will be shipped the same day via commercial ground carrier.
Rush Delivery Air Shipments
If you need an order right away, we’ll arrange for next- day air or second-day air delivery. Charges for this service will be added to your invoice*†.
Shipping Charges
Standard parcel charges will apply to all ground shipments* and will be calculated at time of order.
Ship from Factory.
Some products are shipped direct from the factory or are made to order. These will normally be shipped within 4 weeks. Please call Customer Service for freight charges* †† **
NOTE: Due to escalating fuel surcharges from our freight carriers, we are now forced to pass on a fuel surcharge for all ground orders. We reserve the right to modify the surcharge as market conditions change.
NOTE: When orders list several items, some of which aren’t in stock, we will fill the portions we can and bill you for shipping them. However, any subsequent backordered items will be shipped free of charge.
* Unfortunately, due to the oversized and/or overweight nature of certain merchandise, additional charges may apply. Please request a quote from a customer service representative.
** Products requiring moving van, inside, or lift gate delivery may require additional delivery charges. Please request a quote from your customer service representative.
† For Saturday delivery, add $10. For early morning delivery M-F, add $30. †† Subject to quotation.