Page 1486 - Performance Health | Formerly Patterson Medical

Damaged Goods
Damaged or short shipments should be reported within 5 days of receipt.
If a shipment arrives damaged or if the box appears damaged...
• Note damage on the delivery bill and have the
driver sign it, acknowledging the damage.
• Contact the Patterson Medical Customer Service Department within 5 days of receipt at 1-800-323-5547 to start processing an insurance claim. An order will be entered at that time to replace the merchandise.
• Save the container and merchandise for inspection.
Terms
Terms are net 30 days. Send all remittance to:
Patterson Medical, P.O. Box 93040, Chicago, IL 60673-3040. Returned checks are subject to a $30.00 fee. Patterson Medical reserves the right to withhold shipment of pending orders for overdue accounts. Overdue invoices shall bear interest at 1.5% charge or maximum rate allowed by law. Customer shall be responsible for any cost of collection.
Pricing
Prices listed are professional prices to healthcare professionals and institutions. If you are a corporate account member, please identify yourself as such when ordering to receive your discount. Individual product prices are effective January 1, 2016, and are subject to change without notice. Unless otherwise specified, all prices are F.O.B. Seller’s plant. Prices are subject to change without notice.
Sales Tax & Exemptions
If the facility receiving the merchandise is in a state or locality that normally charges tax, and you are exempt from tax, include a copy of your exemption or resale certificate with your payment or fax to: 855-589-1861. Your sales tax will then be credited and exempt for all future orders. If your facility is not in such a state or locality, please submit use tax directly to your state.
Limited Product Warranty
Patterson Medical warrants that all products shall be free from manufacturing defects for a period of one year from the date of shipment. OTHER THAN THE FOREGOING WARRANTY, PATTERSON MEDICAL MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER MATTER RELATING TO THE PRODUCT. Customer must notify Patterson Medical of any manufacturing defect within five days of discovery of the defect. Upon a determination by Patterson Medical that the product is defective, Patterson Medical’s sole and exclusive obligation shall be to provide customer with a replacement product or a full refund of the purchase price, at the sole discretion of Patterson Medical, and to reimburse customer for any return freight costs. In no event shall Patterson Medical be liable for any other costs or expenses including lost profits or direct, indirect, consequential, incidental
or punitive damages. In the event the product includes a warranty card or extended warranty from the manufacturer, customer’s sole recourse under such warranty shall be against the manufacturer. The warranty set forth herein shall govern all purchases, notwithstanding any inconsistent terms and conditions of customer’s purchase order.
Product Information
Equipment described and illustrated in the Patterson Medical catalog is subject to modification consistent with the latest trends, designs or other factors.
While every effort has been made to ensure the accuracy of the information provided within this publication, Patterson Medical reserves the right to correct any errors and/or omissions found herein.
Special Services
Consumer-Direct Orders
Items are available to patients for direct purchase at retail prices through the Patterson Medical Enrichments program. Consumer-direct orders must be prepaid including shipping/ handling and sales tax. Consumers may also order online at: www.pattersonmedical.com
Bids
Patterson Medical will be happy to quote on your bid purchasing requirements. Bids are in U.S. dollars. Call the Bids Department at 1-800-323-5547, or mail your bid to:
Patterson Medical
Attn: Bids Dept.
28100 Torch Parkway, Suite 700 Warrenville, IL 60555-3938.
Rehab Sales Consultants
A team of local field representatives can provide you with on-site service and support. Please call the Sales Department at 1-800-323-5547 for the Rehab Sales Consultant in your area.
New Product Ideas
If you have an idea for a new product, we’ll be happy to consider it. Before submitting your idea(s), please contact a Patterson Medical product manager at 1-800-323-5547 or
e-mail us at: customersupport@pattersonmedical.com.
International Orders
Patterson Medical products are available worldwide through our extensive distribution network. Contact our International Department for complete information on international sales, dealers, product pricing, shipping & handling costs and product availability:
International Department
Patterson Medical
28100 Torch Parkway, Suite 700
Warrenville, IL 60555-3938
U.S.A.
Online: www.pattersonmedical.com
E-mail: customersupport@pattersonmedical.com
Are You Receiving Duplicate Catalogs?
Please help us reduce waste by letting us know if you are receiving duplicate or unwanted catalogs. Send a copy of the back cover, marked “Duplicate” or “Do Not Mail” to: Patterson Medical
Attn: Marketing Services Dept., 28100 Torch Parkway, Suite 700, Warrenville, IL 60555-3938.
Internet
Visit Patterson Medical online at:
http://www.pattersonmedical.com
E-mail us at: customersupport@pattersonmedical.com