Page 15 - Dale Carnegie Course Catalog

CUSTOMER SERVICE WORKSHOPS
Customer Service training is crucial for all organizations that work with people. Not only does each interaction between the employee and customer affect the number of customers retained, but employees with effective customer service skills feel a greater sense of engagement and commitment to their jobs. These skills make a positive impression in the minds of current and future customers.
The Dale Carnegie training provides advanced customer service tips and tools
for your organization based on the content area or competency you want to improve. Learn about customer service skills that create positive first impressions, manage customer expectations, and build customer loyalty.
The Dale Carnegie content provides improvement, makes heros out of your front line service people, amazes customers in every interaction and builds rewarding customer relationships.
Dale Carnegie Training Fosters Green Mountain Coffee Roasters’ Expansion
“You can really see the change in people. They are markedly different. They’re engaged. They go the extra mile to get things done.”
- Bob S ller, Founder and CEO
Dale Carnegie Training Bolsters Productivity and Success at Giant Food
“Quality of life is always the big issue in grocery retail.
Dale Carnegie Training is key in helping our people to create balance. You can see and hear the difference in our stores.
The stress level is lower. People are smiling. Customers are treated well. The improvements to our managers’ quality of life makes them more produc ve in their jobs and makes us more successful in our industry.”
- Nancy CrisafulliManager of Training
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