Page 2 - E-BOOK KORESPONDENSI
P. 2
Daftar Isi
Kata Pengantar ...................................................................................................................................................... 3
KD 3.1 Memahami Komunikasi Kantor ........................................................................................................... 4
Pengerti an Komuni kasi ............................................................................................................................................................................. 5
Konsep Komuni kasi Kantor .................................................................................................................................................................... 6
Bentuk komuni kasi Kantor ...................................................................................................................................................................... 6
Proses Komuni kasi ......................................................................................................................................................................................... 7
Medi a Komuni kasi ......................................................................................................................................................................................... 9
Jeni s dan Pri nsi p-Pri nsi p Komuni kasi .............................................................................................................................................. 9
Pri nsi p-Pri nsi p Komuni kasi ...................................................................................................................................................................... 11
Uj i Kemampuan Di ri ...................................................................................................................................................................................... 17
3.2 Menerapkan Komunikasi Melalui Telepon Dalam Bahasa Indonesia ............................................. 20
Pengerti an Hubungan Tel epon ............................................................................................................................................................ 22
Jeni s-Jeni s Hubungan Tel epon ............................................................................................................................................................. 22
Eti ka Penanganan Tel epon ...................................................................................................................................................................... 23
Langkah-Langkah dan Tekni k Mel akukan Panggi l an Tel epon Kel uar ...................................................................... 25
Mel akukan Sambungan Langsung Jarak Jauh ( SLJJ)
dan Sambungan Langsunh I nternasi onal ( SLI) .......................................................................................................................... 28
Langkah-Langkah dan Tekni k Meneri ma Panggi l an Tel epon Masuk ........................................................................ 36
Hambatan-Hambatan dal am Bertel epon ...................................................................................................................................... 44
Uj i Kemampuan Di ri ....................................................................................................................................................................................... 46
3.3 Menerapkan Komunikasi Melalui Telepon Dalam
Bahasa Inggris atau Bahasa Asing Lainnya.................................................................................................... 50
Pengerti an Komuni kasi Mel al ui Tel epon Menggunakan Bahasa I nggri s ............................................................... 52
Tekni k Meneri ma Panggi l an Tel epon Masuk dal am Bahasa I ngrri s ........................................................................... 53
Manf aat Mel akukan Komuni kasi Tel epon Menggunakan Bahasa I nggri s .............................................................. 56
Uj i Kemampuan Di ri ....................................................................................................................................................................................... 58
Daftar Pustaka .............. .................................................................................................................................................................................. 64
Glosarium .............................................................................................................................................................................................................. 65
