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Contents                                                                  Directory



     MEMBER COMPANIES                            3
                                                                   Registered Office and Postal Address
     CHAIRMAN’S MESSAGE                          4                                              Suite 24B

     CEO’S MESSAGE                               5                                     479 Warrigal Road
                                                                                               Moorabbin
     BOARD MEMBERS                               6                                          Victoria  3189

     ORGANISATION STRUCTURE                      7                               Telephone: 03 9556 3000
                                                                                           1300 66 44 96
     VISION, MISSION AND STRATEGIC PLAN          8

     OUR BUSINESS MODEL                          9                                Facsimile: 03 9556 3099

     NATIONAL OVERVIEW                           14                               Chief Executive Officer
                                                                                            Ian Stoneman
     PERFORMANCE HIGHLIGHTS                      15
                                                                           Regional Managers / Manager
     STATE OVERVIEWS                             17
                                                                                             Tony Bishop
     OUR CUSTOMERS                               24                                        Brendan Coyle
                                                                                           Dean Pearson
     FUNDING                                     25
                                                                                             Accountant
     DIRECTORS REPORT AND DECLARATION            26
                                                                                            Canny Group
     AUDITORS REPORT AND DECLARATION             29
                                                                                                 Auditor
     FINANCIAL REPORTS                           32                  Davidsons Assurance Services Pty Ltd









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