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APPENDIX

2019 CATALOG

ANNEX

TERMS AND CONDITIONS
Effective as of Jan 1, 2019
SHIPPING

1. MINIMUM SHIPMENT AMOUNT IS $500, FOB PISCATAWAY, NEW JERSEY WAREHOUSE OR FOB COMMERCE, CA WAREHOUSE, AND FREIGHT
PREPAID TO THE ACCOUNT OF U.S.A. MAINLAND.
2. ANY ACCOUNT THAT IS 45 DAYS OVERDUE, THEIR NEXT ORDER WILL NOT BE SHIPPED.
3. ORDERS SHIPPED RED LABEL, BLUE LABEL HAVE ADDITIONAL CHARGES AND NO POSTAGE SHIPPING ALLOWED. THESE NEED TO BE INCLUDED
WITH YOUR TOTAL PAYMENT.
4. THE ACCOUNT SHOULD THOROUGHLY INSPECT ALL CARTONS AND ITEMS AT THE TIME OF DELIVERY FOR ANY SHIPPING DAMAGES OR SHORTAGE
BEFORE ACCEPTING DELIVERY. IF THE ACCOUNT FINDS THE DAMAGE IN RECEIVING EITHER BY UPS, TRUCK OR OUR VAN DELIVERY, THE ACCOUNT
SHOULD ASK THE DELIVERYMAN TO NOTE THE EXTENT OF THE DAMAGES. IF THE DAMAGES AND OR SHORTAGES ARE FOUND AFTER OPENING
BOX, ETC., PLEASE CALL IVY ENTERPRISES CUSTOMER SERVICE IMMEDIATELY. ALL DAMAGES AND SHORTAGES MUST BE REPORTED TO OUR
OFFICE WITHIN 5 WORKING DAYS FROM THE RECEIVING DATE. IF THE SHORTAGE IS NOT REPORTED TO OUR OFFICE WITHIN 5 WORKING DAYS
FROM THE RECEIVING DATE AND THE ACTUAL DAMAGED SHIPMENT IS NOT KEPT BY THE CUSTOMER FOR THE INSPECTION PROCESS BY UPS, IVY
ENTERPRISES ARE NOT LIABLE FOR ANY CLAIMS.
5. A 20% RESTOCKING FEE OF TOTAL INVOICE AMOUNT WILL BE CHARGED FOR ALL SHIPMENTS ORDERED AND REFUSED AT THE TIME OF DELIVERY.
6. WE HAVE THE RIGHT TO LIMIT ORDER QUANTITIES DUE TO OUR INVENTORY.
7. ALL PRODUCT DISPLAYS THAT THE ACCOUNT RECEIVES FROM IVY ENTERPRISES ARE PROPERTIES OF IVY ENTERPRISES. THEREFORE, ONLY OUR
PRODUCTS MUST BE DISPLAYED ON THE DISPLAYS PROVIDED BY IVY ENTERPRISES, INC. IF YOU NEED TO DISPOSE OFTHE DISPLAY, YOU MUST
DISMANTLE AFTER CONFIRMATION FROM US OR RETURN THE DISPLAY BACK TO US. IF YOU USE OUR DISPLAY FOR OTHER PRODUCTS THAT ARE
NOT FROM IVY ENTERPRISES, INC., THEN YOU ARE REQUESTED TO PAY FULL PRICE FOR THE DISPLAY.
RETURNS

1. FOR ACCOUNTS VISITED BY OUR SALESPERSON, NO RETURN IS ACCEPTED WITHOUT RETURN CREDIT MEMO CREATED BY MOBILE DEVICE AND
SIGNED BY OUR SALESPERSON.
2. ALL RECEIVED RETURNS CANNOT BE RETURNED BACK TO THE CUSTOMERS.
3. ALL RETURN CREDIT WILL BE GIVEN AFTER THE MERCHANDISE HAS BEEN RECEIVED AND SCANNED BY OUR WAREHOUSE. THIS PROCESS MAY
TAKE 3~4 WEEKS AFTER RECEIVED IN OUR WAREHOUSE.
4. ALL RETURNS WITHIN 12 MONTHS OF INVOICE DATE WILL BE SUBJECT TO A CHARGE OF 30% RESTOCKING FEE ON RETURN WITH RETAILER’S
PRICE TAG ON IT; 20% WITHOUT IT.
5. NO RETURNS SHALL BE ACCEPTED ON ANY MERCHANDISE MORE THAN ONE YEAR FROM THE INVOICE DATE.
6. ALL PRICES, PROMOTIONS AND OTHER INFORMATION ARE SUBJECT TO CHANGE WITHOUT NOTICE. IVY ENTERPRISES, INC. IS NOT RESPONSIBLE
FOR ANY TYPOGRAPHICAL ERRORS.
7. NOTWITHSTANDING ANY OTHER PROVISION HEREIN, NO RETURNS WILL BE ACCEPTED FOR THE PURPOSES OF CREDIT BALANCE REDUCTION.
PAYMENT

1. NEW ACCOUNT MUST HAVE A TAX ID NUMBER, RESALE CERTIFICATE, OWNER’S PHOTO ID, AND SOCIAL SECURITY NUMBER.
2. ALL NEW ACCOUNTS WILL BE SHIPPED UPON PREPAYMENT (MONEY ORDER, BANK CERTIFIED CHECK, CREDIT CARD WITH SERVICE FEE
SURCHARGE, ACH IN ADVANCE).
3. IN ORDER TO QUALIFY FOR OPEN TERMS OF NET 30 DAYS, ACCOUNTS MUST BE LISTED AND SATISFACTORILY RATED BY DUN AND BRADSTREET.
UNRATED OR UNLISTED ACCOUNTS ARE REQUESTED BY US TO FILL OUT AND SUBMIT OUR CREDIT APPLICATION FORM.
4. ALL CHECKS RETURNED BY THE BANK ARE SUBJECT TO $30.00 CHARGE.
5. IF PAYMENT IS NOT MADE BY THE PAYMENT TERMS, THE ACCOUNT IS PLACED WITH AN ATTORNEY AND/OR COLLECTION AGENCY. IN CASE OF ANY
LEGAL ACTIONS TOWARDS COLLECTING THE UNPAID BALANCE, THE ACCOUNT SHALL BE LIABLE FOR ALL COSTS OF COLLECTION AND ATTORNEY
FEES. IN ADDITION, AFTER THE ACCOUNT HAS BECOME DELINQUENT BY MORE THAN 3 MONTHS, THERE WILL BE A 2% FINANCE CHARGE PER
MONTH.

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