Page 3 - E-BOOK ENGLISH FOR GRADE XII
P. 3
E-BOOK ENGLISH FOR GRADE XII
B. VOCABULARY BUILDING
A. Offering help or Service
Offering help or service is a polite way to react about situations. It’s a good habit if we like
helping people. In some situations, people have a job to serve customers, such as
receptionist, customer service, librarian, shop assistant and waiter.
Librarian : May I help you?
Alice : Yes, please. I can’t find the book entitled “Syntax”
Robby : The catalogue shows that the book is in the shelf C 48, but we can’t find it.
Librarian : Let me see. Is it the book you are looking for?
Alice : Yes, it is. Thank you very much.
Librarian : You are welcome.
1. Social Function or Offering Help or Service
The social function of offering help or service to others is maintain interpersonal relationship
with others by offer help and service.
2. Language Features of Offering Help or Services
To offer help or service, we usually use the following expressions and the responses
AJI NUGROHO 3
