Page 33 - Product Specification Template

BYTESPEED WARRANTY BYTESPEED SUPPORT

We stand behind all of our products... guaranteed! Just make us aware of it, and we'll take care of it!
ByteSpeed is committed to honoring and maintaining our warranty. Our account managers and ByteSpeed's certified tech support team is located in-house at our Moorhead, MN location. There

support team work closely with you to quickly resolve any warranty issues.
are no hassles, no holding on the phone, and you can talk to the same technician every time you call.
5-year Warranty Lifetime Tech Support

Desktops, NUCs, Workstations, Servers, Esports Desktops ByteSpeed understands that your computer equipment is vital to the
3yr / 2yr / 1yr Warranty success of your organization, and that is why we provide top-notch
support throughout the entire life of your ByteSpeed branded
Partner laptop warranties vary by model and manufacturer. Monitor equipment with expertise from our dedicated in-house support team
and peripheral warranties vary by manufacturer. Some have a 3-year to resolve issues quickly to minimize downtime.
advance replacement program through ByteSpeed, and others under
standard manufacturer warranties. Stocked base models have their We work closely with our customers to quickly resolve any repair and
warranty issues. Customers can call, e-mail, submit a request for
Please report any issues to ensure all warranty managed directly through our team. repairs through our on-line portal (more info below), or via Live Chat
ByteSpeed products are working properly. We DO NOT outsource our tech support over- on our website. Our technicians can also remote into your computers
“ByteSpeed has been our supplier for workstations and servers seas, and when you call us you are guaranteed via the internet to diagnose problems if needed.
since 1999. We have had excellent results from their products.
Contact Our Support Team: Their 5-year desktop and server warranty and top notch tech a real person. Our average tech support call is
Our support team is available support places them far above their competition!” less than five minutes. “With so many companies using international tech support,
Monday - Friday, 8am-5pm CST - Richard Morgan, Tech. Director, it is nice to find a good ole’ American company with Midwestern
Email: helpdesk@bytespeed.com Lee County School System, Leesburg, GA Certified Technicians values. ByteSpeed stands behind their products and their goal
Toll Free: 888.658.0715 Our technicians have the following is to make customers happy. They are a hidden secret
Local: 218.227.0445 What IS Covered Under Warranty? certifications: A+, Net+, MCSE, MCP, MCITP, that is hopefully spreading.”
Website: www.bytespeed.com/support ► Defects in materials and workmanship MCSA, MCTS, CompTIA A+, DCSE - Tami Sukup, District Technologist, Missouri Valley USD, IA
Live Chat on www.bytespeed.com ► Standard manufacturer’s warranty applies to non-ByteSpeed
branded hardware (EX: Lenovo or ASUS laptops, Ruckus APs, Juniper Questions? Problems? Online Support Community
Reporting a Problem switches, Cradlepoint routers, Spectrum laptop carts, etc.) Our in-house technicians are available to In addition to the option of speaking immediately with an in-house
► Contact ByteSpeed via phone, email, live ► Normal hardware failure answer any of your questions or help you technician, we offer support documents, a download center, and the
chat, website form, or online ticket system What is NOT Covered Under Warranty? customize a solution that is a perfect fit for ByteSpeed Vector Support Portal system.
(Vector Support Portal). ► Vandalism and intentional damage your organization.

► Please use the ByteSpeed Serial number ► Theft or loss ByteSpeed Vector Support Portal
on the back of the machine to track ► Improper use that is not in accordance with proper care (spills, drops, etc.). Support Availability ByteSpeed’s Vector Support Portal is web-based, allowing account is-
replacements, parts, or warranty issues ► Acts of nature Our technicians are available Monday-Friday sues and information to be tracked and updated from any web browser.
(EX: 20XX-XX-XXXX). ► Accidental damage from 8am to 5pm Central. The support interface links through our central databases allowing

► Any problems occurring in the first 30 days Shipping Warranty Parts Email: helpdesk@bytespeed.com customers to access their up-to-date account information from various
ByteSpeed departments, including sales, tech support, RMAs, shipping,
of use can be reported as DOA. ByteSpeed ► ByteSpeed guarantees all warranty issues are handled in a timely manner. etc. Here are a few highlights ByteSpeed's Vector Support Portal:
will immediately fix or replace all DOA Most warranty parts will ship the same day. Accelerated shipping is also an
machines. available option when needed for crucial situations. Toll Free: 888.658.0715
► For ByteSpeed branded hardware, all warranty parts will ship with pre-paid ► Create helpdesk tickets
► Technicians can use ByteSpeed’s online return labels for the bad part to return to Bytespeed. ► Track the repair status of your equipment (technicians update
customer support system to submit repair ► For NON-ByteSpeed hardware (EX: Lenovo Chromebooks), warranty Website: www.bytespeed.com/support tickets as they are working on them)
issues, track repair issues, manage their shipping coverage depends on the manufacturer. ► Request replacement parts and look up previous RMAs
inventory, look up PC configurations, and ► ByteSpeed offers a custom parts closet option with quantity orders. The parts Live Chat: www.bytespeed.com ► Track UPS shipments for RMAs, repairs, etc.
more. To request a support portal login, closet is an extension of ByteSpeed’s inventory, and is only to be used for maintain - ► View original invoice configurations of equipment
ing and repairing ByteSpeed computers. As parts are used from the parts closet,
contact: helpdesk@bytespeed.com customers need to follow the standard RMA process to replenish new parts for their ► Sort machine issues by serial number
parts closet. This helps eliminate down time and makes warranty requests easier Note: Vector Support Portal accounts are created upon request only.
for both ByteSpeed and our customers.
www.bytespeed.com sales@bytespeed.com 877.553.0777 www.bytespeed.com sales@bytespeed.com 877.553.0777