Page 116 - Sales and Operations Handbook for Managers.pdf
P. 116
AMAX Insurance
Procedure
DSM/RSM should make sure cameras are working and
aimed in the right direction and DVR is recording. Access to
office cameras should be downloaded to phone to be able to
view at anytime. Notify IT immediately by submitting an IT
ticket if cameras aren’t working or are not aimed correctly.
When reviewing the office cameras make sure: the lights
are one, agents are productive, the office is clean, etc. In
the event a prior day's footage is needed it may be
requested from IT.
If something unusual is detected on the camera, then call
the office to make sure the situation is rectified. If there is a
major incident, then they need to notify HR and the
President of Sales immediately.
