Page 182 - Brook-Hollow Due Diligence Package

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Complaints If you are still dissatisfied you may be able to refer the matter to the Financial Ombudsman Service. Their
We believe you deserve courteous, fair and prompt service. If there is any occasion when our service
does not meet your expectations please contact us using the appropriate contact details below, providing address is: Exchange Tower London E14 9SR Further details can be found on their website
the Policy/Claim Number and the name of the Policyholder/Insured Person to help us deal with your www.financial-ombudsman.org.uk
comments quickly.

Claims related complaints:
Compliance Manager at

Vibe Syndicate Management
90 Fenchurch Street
London
EC3M 4ST

Tel: 020 3096 4000

All other complaints:

Compliance Manager at
Vibe Syndicate Management
90 Fenchurch Street
London
EC3M 4ST

Tel: 020 3096 4000

Email: compliance@vibesm.com
In the event that Vibe is unable to resolve your complaint you may refer the matter to the complaints team
at Lloyd’s. Their address is:
Complaints
Lloyd’s
One Lime Street
London
EC3M 7HA
Tel No: 020 7327 5693
Email: complaints@lloyds.com
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Besso Limited. A Subsidiary Of Besso Insurance Group Limited Besso Limited. A Subsidiary Of Besso Insurance Group Limited
8 -11 Crescent, London EC3N 2LY 8 -11 Crescent, London EC3N 2LY
Authorised and regulated by the Financial Conduct Authority, FCA Firm Reference No. 309159 Authorised and regulated by the Financial Conduct Authority, FCA Firm Reference No. 309159
Registered in England Number 00910680 Registered in England Number 00910680
www.besso.co.uk www.besso.co.uk