Page 71 - Norco Patient Orientation Handbook e-book

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FREQUENTLY ASKED QUESTIONS

1. When my batteries are wired in series do I need to replace both batteries if one goes bad?
♦ It may not be necessary but it is recommended. If the two batteries do not match in capacity
(amp hours) the smaller battery may become overcharged or the larger battery may become
undercharged. If the batteries differ in age their capacity will differ.
2. Do I need to deeply discharge my deep cycle batteries the first few time they are used?

♦ No, none of the deep cycle batteries need to be deeply discharged the first few times of use. It is
actually better for Gel Cell batteries to be discharged at a shallow rate (80% to 90% state of
charge) then recharged the first 10-15 times. Deep cycle batteries do not need to be deeply
discharged (less than 20% state of charge) at any stage in their life to enhance performance or
service life.
3. When I purchase a new battery do I need to charge it before use?

♦ Yes, batteries may have been sitting on the self for some time. During that time the batteries will
self-discharge.
4. What are the symptom(s) of bad batteries?
♦ If your power chair/scooter is showing lack of power (even after being fully charged) or the
batteries will not hold a charge this may be a sign your batteries are bad. Before replacing the
batteries, make sure the connections to the batteries are clean and not loose. This can also make
the batteries not function properly.
5. How long will batteries last?

♦ Many factors can affect the life of the batteries. Batteries that go bad before the first year are a
direct result of poor maintenance. Other issues such as poor charging habits, too high or low of
storage temperature, and the age of the batteries affect the life.
6. Will my insurance pay for replacement batteries?
♦ This depends on your insurance policy. Contact your insurance company to find out what your
policy states. Norco will help to bill your insurance company but you still could be responsible
for the cost.