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Customer service—guaranteed
PSE makes two service guarantees to you. First, we commit to keeping
scheduled appointments, and second, we commit to restoring power
outages as soon as we can.
• If we don’t keep an appointment to install new service, reconnect
existing service, or inspect natural gas equipment, you’ll receive a $50
credit on your PSE bill.
• If your electric service is out for 120 consecutive hours or longer, you
may be eligible to receive a $50 credit on your PSE bill.
These service guarantees are in addition to nine service quality measures
that track PSE’s performance, and are subject to certain conditions and
may be suspended during unusual and exceptional circumstances.
For more information, visit pse.com/guarantees.
Electric Service Handbook 2017 — Single-Family Residential Projects
