Page 17 - TEST 1

ABOUT THE AUTHOR
Lise’s career has been built on the premise that engaged and empowered employees lead to delighted, loyal customers. For over 30 years Lise has
worked alongside renowned organizations to retool, rethink and reinvigorate their customer experiences. She developed a passion for
creating exceptional service cultures by working for leading organizations regarded for excellence including Xerox, Hilton Hotels
and Saks Fifth Avenue. In 1993 she founded Customer Service Experts (CSE) and has since grown it into a leading national consulting
firm focused on helping clients achieve their full potential by delivering exceptional and consistent experiences that spark customer delight, boost employee engagement and drive organizational success. Supported by a team
of 40+ employees, Lise leads strategic consulting, visioning and design for customized programs that address the unique needs of airport authorities, brands, and passengers while simultaneously building customer loyalty and profitability.
ABOUT CXE
For over 25 years, organizations have trusted CXE (formally known as CSE) to help retool, rethink and reinvigorate their customer experiences. A recognized industry leader, CXE works with airports, hospitality, food and beverage, retail, and business and government clients to create some of the most innovative and successful customer experience improvement programs in the nation. With a stronghold in the airport arena, CXE is known for designing strategic airport customer experience and service culture programs that span across all passenger-facing teams airport-wide. CXE has earned the trust of airport executives and service partners including airlines, security, TSA, retail, concessions, and duty-free operations teams in over 100 airports across North America. CXE is headquartered in Annapolis, Maryland and brings together some of the most successful customer experience professionals in the industry to help clients redefine their relationships with employees and customers and drive revenues.
CONNECT
1.888.770.7625 | Website | LinkedIn | Facebook | Blog