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SUCCESSFULLY MASTERING THE MASK
In this new age of social distance, a new road map for communication and customer service dynamics is evolving. Practice these techniques in honing and fine tuning your everyday communication skills, and you will begin to see positive changes in how others connect and respond to you while wearing a mask.
Your success will lead to increased confidence, stronger customer and coworker relationships and less frustration and disappointment.
We find ourselves navigating the new normal for customer and employee experiences, a new reality that will redefine how we communicate, connect and carry on.
