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MASK COMMUNIC
In order to effectively communicate from behind the mask, there are proven skills and techniques that you can utilize and personalize to fit your own communication style. These skills can help you to achieve better understanding when reading customer and coworker situations and will enable you to respond and support effectively.
EYE CONTACT
Connecting visually with someone is your #1 “go to”. It’s the instant radar to quickly understand how a customer or coworker will engage with you and helps you to prepare your response. Consider it as your nonverbal, touchless handshake. Continually scan to make eye contact with others around you to ensure you are visually connecting when needed, and that you are spotting the needs of others as they arise.
Look around you, be aware and seek eye contact with others.
When you make eye contact, give a quick head nod to acknowledge the connection.
Maintain eye contact as much as possible during conversation to show you are actively listening using “Happy Eyes”.