Page 10 - TEST 1
P. 10
MASK OVER
ATION
VOICE
When the mask is on, you don’t have to stay “on mute”! Second to eye contact, the voice is your next best bet to making an instant connection. However, it is often the most challenging of all the mask tactics, as it is difficult for others to hear you, and equally difficult for you to know how loud to speak.
Speak loudly & deliberately
MATTER
to get beyond the mask
Clearly articulate your words & speak at a normal pace
Present a positive, helpful tone
with confidence & poise
Convey positive emotion & understanding when responding
C
