Page 22 - Impression February 2020

PATIENT EXPERIENCE

Stories From the Heart

"George was my radiology tech and he was "The staff was lovely. So helpful. Even
fantastic! Kind. Knowledgeable and very volunteered to take me to parking in a
patient!!!! I had the best care!!!!" wheel chair as I have difficult time walking
and breathing. Thank you!"

"As always, the team and facility were top-
notch and I felt very well taken care of." "Yolanda is terrific. Dr. Auster and his entire
staff are great too! Very professional and
"I worked primarily with David and Ephraim. compassionate. Thank you!!"
Both were pleasant and seemed
knowledgeable about their jobs. I felt like I Staff always makes you feel like you're a
was in good hands." person, not just another patient or #"

"I can't remember the technologist name "The staff was awesome, polite and patient

who assisted me during my imaging study, with me. They made my appointment an
but he was absolutely AMAZING. Best easy one. They really deserve recognition
experience I've ever had at any of the for being so professional, understanding
Johns Hopkins campuses. " and having a wonderful customer service
attitude."

"They played music for me while I was in the Advanced MRI, and it was so nice that they
asked for my musical preference. I named an obscure country artist (Don Walser), never

expecting they could play him. But they did, and it was such a pleasant surprise."

"I was so grateful for the kindness and compassion of the technicians! I was in an immense
amount of pain for my xrays, and the two techs were incredibly understanding and went out
of their way to make the experience as comfortable as possible for me. Really great team!

The lady at the front desk was also exceptional."

"The receptionist was exceptional. Very interested in pronouncing my Greek name correctly.

- unlike many other professional and paraprofessional workers, she knew the importance of
trying and succeeding to pronounce a patient's name correctly. "

"Through the years I have never found another Imaging Department that can compare with
Bayview. There hasn't been one time where I felt like I was a bother. Bayview Imaging
deserves as many gold stars for their excellent service and compassion for patients. They are

one in a million! God bless the staff"

"Considerate-kind-helpful-sensitive staff. I've been in various hospitals and testing centers,
and Bayview in the most patient oriented hospital for this service. "