Page 20 - Impression June 2020

PATIENT EXPERIENCE

Stories From the Heart

"Unfortunately I was not able to do the "My Imaging Tech was very attentive to

imaging due to fear of the machinery.. my needs throughout the whole process.
can't be included but the tech.. was very Her kindness and reassuring words made
helpful in finding a different solution for everything so much easier. "

me n was very understanding"
""All individuals were friendly, courteous,
and yet professional who kept me at
"My technician was amazing. She was eased. Great group of folks."
friendly, she explained everything before

hand and again as the testing proceeded. "This was my last scan. Thank you for all
She made the uncomfortable imaging go your excellent care over the last five
very smoothly! " years!"

"The hospital staff was well-organized "Barb provided me with the best care

and efficient during this pandemic, when I possible. I am very c 1.08 laustrophobic and she
had to come into the hospital for 3 month helped me through my MRI. If it were not

cancer scan. I felt safe and well-protected. for the kind staff, I would not have been

Outstanding job in this difficult time! able to complete my scan."

"Everything went smoothly and there was no waiting around. The procedure that I had
was completed in a timely manner. All hospital staff was very professional and took their

time to explain the procedure and made sure they followed the covid 19 protocol. I would
definitely recommend this site. "

"I had just seen my doctor and he wanted me to have an ultrasound. I called over since I
was already on campus to see if they could get me in that day. They had me come right

over. As someone who is immunocompromised, I am nervous about going anywhere
during the pandemic. They immediately made me feel comfortable. From waiting room to
registration to ultrasound. Shashonna at checkin was so pleasant and warm and Lance in

ultrasound was great!"

"From the time I walked in I was very happy, everyone was very pleasant to me, I did not

even wait 5 minute's when the Tech came out and got me, she was awesome. Right down
to the very pleasant Security guards, Love Johns Hopkins Bayview. "

"My BAYVIEW IMAGING appointment went extremely well, starting with check in, waiting
room experience right up until I was released to leave! Everything and Everyone I came in
contact with was very pleasant and professional."