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COMPUTER SYSTEM SERVICING NC II - CBLM

 Tardiness
 Business ventures face tremendous challenges. Making sure
employees arrive to work on time promotes continuity.

An example of a policy that addresses employee attendance
would be issuing a written warning to any employee that is more than
five minutes late three times in a 30-day period. The procedure to
address continued tardiness would be to provide counseling to any
employee who is more than five minutes late three times in a 30-day
period. It could also call for penalties that might accelerate on a case-
by-case basis.

 Job Abandonment
 Policies and procedures manuals must provide for every contingency.
An employee that abandons his job has a direct effect on his
employer's profitability and productivity. A policy that provides a
method to address job abandonment may state that any employee that
does not report to work for three consecutive days, and does not call
his immediate supervisor, will be terminated.

The procedure identified in the policies and procedures manual
might state that if an employee does not call in advance to report her
absence, thereby having the absence reclassified as excused, for three
consecutive days will be terminated due to job abandonment.

 Customers
 Customers are the lifeblood of any business. There must be policies
and procedures documented in detail that deal with issues like refunds
and exchanges. A return policy for a retail store could state that any
customer returning an item must have a receipt. The procedure
concerning returns may state that a supervisor must be notified if a
customer comes to return an item without a receipt.

Date Developed:
SECTOR ELECTRONICS Document No.
May 04, 2020
RTC Issued by:
ZAMBOANGA QUALIFI- COMPUTER Developed By: Page 159
City CATION SYSTEM Mario Elmer B. Revision #___ of 256
SERVICING NC II Tolo