Page 33 - MarTol Css Cblm Basic

COMPUTER SYSTEM SERVICING NC II - CBLM

Communication Systems
 Downward communication. Communication flows from the superiors to its
subordinates.
 Upward communication. The communication flows from the subordinates to
its superiors.
 Lateral communication. Communication flows from functional areas at a
given level of the organization or hospital.
 Diagonal communication. The communication flows from a subordinate of a
certain level to the superior of another level and vice versa.
 Grapevine. It stretches throughout the organization in all directions
irrespective of authority.

Benefits of effective communication:
 Rewarding and harmonious relationships with others
 Easily build rapport with clients, customers, friends, new acquaintances
 Getting what you want
 More time for yourself and others
 Satisfaction and success in life

Failing to communicate effectively:
It is often our failure to communicate effectively that leads to:
 Professional setbacks
 Personal disappointment
 Breakdown of important relationships
 Wasting energy and time on frustration and dramas
 Not reaching our full potential

Date Developed:
SECTOR ELECTRONICS Document No.
May 04, 2020
RTC Issued by:
ZAMBOANGA QUALIFI- COMPUTER Developed By: Page 32 of
City CATION SYSTEM Mario Elmer B. Revision #___ 256
SERVICING NC II Tolo