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Our approach in numbers
Maintained Renewed our
Cyber Essentials
ISO9001 Accreditation to
for our QMS ensure the safety
of our client’s
This guides our approach to client satisfaction. information
Annual Client Survey FY23
15% Contactability & Attitude rated Across all questions,
achieved an NPS
Response “Exceptional” score of
rate from 163
recipients 68
£625 “...AEW’s client facing
£ donated to approach and ‘can do’
culture seems to be the
RMHC from theme of the practice.”
completed
client surveys Kieron Moore, Senior Technical & Design Manager
Your Housing
Client Listening Programme FY23
16 “Exceptional”
Interviews
undertaken NPS score when asked if the interviewees would recommend us
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