Page 8 - Training Brochure
P. 8
Non-Accredited
Training You can select the workshops that best suit your
training needs.
A 10% discount applies when you book 8 or
more workshops
Click here for more info on Non-accredited
training
Professional Boundaries Training for Volunteers
Professional boundaries define effective • What is a boundary?
and appropriate interaction between • How do we set boundaries and who with?
professionals and the public they serve. • Explore the definitions of confidentiality
Boundaries exist to protect both the • Apply the principles of confidentiality to your
professional and the client volunteering role
• The implications of confidentiality
Confidence and Assertion Workshops for Volunteers
The aim is to build confidence and self – • Types of behaviour
Esteem through understanding behaviour • Understanding types of behaviour
and developing skills in communication • Dealing with put downs
and managing conflict. There is focus on • Goal setting
support needs and where to find the right • Giving and receiving compliments
support. • Interview skills
• Communication skills
• Conflict management
• Introduction to volunteering
Introduction to Administration
This workshop provides the basic
administration skills needed to work in an • Filing
office, or on reception dealing with client’s/ • Booking appointments
services users/ clients and members of • Greeting customers in a warm and friendly
staff manner
• Collating and inputting information
• Answering queries by phone or email
• Liaising with customers, organisations,
suppliers and colleagues 8
