Page 6 - EMS Training Calendar

Customer Service & Marketing Excellence

 Crafting Excellence for Lasting Customer Contacts

 Assertive Customer Communication Skills

 Getting Ready to Serve: Know Your Product

 Delivering Value to Demanding Customers

 Driving Customers towards Repeated Sales

 Customer Relationship Marketing

 Managing Key Customer Accounts

 Transforming Employees into Brand Ambassadors

 Influencing Customers through Attractive Displays and

Window dressings

 Visual Merchandising – The Art and Science of

Product presentation
 Understanding Consumer Psychology to Boost Sales

 Enhanced Virtual Sales and Online Shopping

 Forecasting Sales Operations

 Effective Sales Team Management

 Induction Programme for Shop Assistants

 Reinforcing Essential Selling Skills

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