Page 543 - Augusta Sportswear Catalog 2019

ORDERING INFORMATION

Customer care representatives are available Monday–Friday 8 a.m. to 7 • Returns are subject to a 15% restocking charge which may be waived
p.m. EST by calling 1.800.237.6695 (hours may be reduced to if a replacement order of equal or greater value is placed at the time the
8 a.m. to 6 p.m. EST during non-peak season) or Return Authorization is issued.
sales@augustasportswear.com. Utilize our online chat for instant
customer service help Monday-Friday 8 a.m to 5 p.m EST. Send returns Freight Pre-Paid to:
In-stock blank orders for standard shipping can be placed until Augusta Sportswear, Inc. Returns Department
6:00 p.m. EST and shipped same day.
You may also order online 24/7 at augustasportswear.com Augusta Sportswear® branded products to:
Ship F.O.B. Augusta Sportswear Brands shipping facilities. 425 Park West Drive
Decorated orders – for decorated product, visit Grovetown, GA 30813
www.augustasportswear.com/decoration for up-to-date lead times or
call Customer Service for delivery schedule. Holloway®, Russell Athletic® and High Five® branded products to:
600 N. Stolle Ave.
PERFORMANCE PROMISE – LIMITED WARRANTY Sidney, OH 45365
Augusta Sportswear Brands guarantees all products to be free from
manufacturing defects for a period of one year from date of purchase. TERMS
To obtain warranty service please contact Customer Service at New accounts are set up as credit card terms. We accept MC/Visa/AmEx/
1.800.237.6695 for a Return Authorization, then ship us back the product Discover for credit card accounts. .
at your cost and we will either repair or replace any product that proves
defective. This warranty gives you specific legal rights, and you may also If you would like to apply for net credit terms, a credit application will be
have other rights that vary from state to state. provided upon request. Payment on Net accounts will be accepted via
ACH, check, or wire transfer.
RETURN POLICY
Most unopened items in new condition may be returned for credit or Augusta Sportswear Brands requires a re-sale certificate or state tax
exchanged within 30 days from date of purchase. identification certificate prior to opening an account.
• To return merchandise, please submit a Return Authorization form via
our website, www.augustasportswear.com/returns, or contact Customer ONLINE BILL PAY AVAILABLE
Service at 1.800.237.6695 for a return authorization number. Please apply Customers with net terms can now view and pay open
this number to the outside of the returned carton and return the product to invoices online. Enroll today by visiting our website or go
us at your cost. Custom orders and decorated items are nonreturnable. directly to http://augustasportswear.billtrust.com.
• Claims for damages or shortages must be made within 10 business
days of receipt of the order. UNCLAIMED C.O.D. SHIPMENTS
• Closeout merchandise, custom orders and decorated products may not Any refused C.O.D. shipment is subject to freight charges and a 20%
be returned. ($25.00 minimum) re-handling charge. These charges will be added to the
• Returned merchandise must be received within 30 days of receiving the next order and may be subject to pre-payment prior to shipping.
Return Authorization.

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