Page 2 - BAYADA Home Care Playbook

The BAYADA Way of Operating an Office: Home Care May 2019
SPECIAL THANKS
Thank you to the following individuals and teams who have contributed countless hours of their time to the development and rollout of this model. The BAYADA Way of Operating an Office: Home Care exists today because of their work and dedication.
Initial Alignment Hourly Skilled Team - Recruit to Retain: Led by Melinda Phillips
Tiffany Clonz, Mary Kay Leigh, Kathy Pfieffer, Jessica Quinlan, Robin Rodriguez, Henry Torrie, Patty Watson
Initial Alignment Hourly Skilled Team - Referral to Bill: Led by Teri Cisero
Brooke Bartlett, Clare Gallagher, Lynn Kilcooley-Clauss, Meryl Lasala, Jennifer Lee, Robin McCarson, Tom Sibson, Linda Siessel
Initial Alignment Hourly Personal Care Team: Led by Sally Buonomo, Karen Hojda,
Tom Mylet, Karen Rizzo, and Ali Waeschle
Stacey Brown, Courtney Caruthers, Janie Fierro, Jackie Kirchhoff, Donna Koby, Nikki Lutz, Katy Merrick, Wanda Metayer, Betsye Render, Tom Sibson, Linda Siessel, Charlie Veal, Maureen Wright
Pilot Offices
Elizabeth Goad and Greensboro Office (GRE), Rebecca Kahane and North Brunswick Pediatric Office (NBP), Cindy Eckert and Reading Office (REA)
Hourly Review Group
Mark Baiada, Teri Cisero, Karen Hojda, Sherry Hoppe, Susan Milstein, Tom Mylet, Melinda Phillips, Tom Sibson, Linda Siessel
Additional Hourly Review Group Contributors
Clare Gallagher, Anne Johnson, Dave Rutzel
External Consultants
Jason Pereira and Dina Brozetti of Pricewaterhouse Coopers
Rollout Steering Committee (Home Care and Support office members)
Mark Baiada, Dee Calicchio, Barb Colin, Karen Hojda, Sherry Hoppe, Susan Milstein, Sherri Pillet, Kathy Reavy, Tom Sibson, Linda Siessel, Colleen Thomas
Editors
Lara Blocksom, Karen Hojda, Sherry Hoppe, Jean Scattergood (external consultant), Maryanne Wagner (external consultant)
Working Group: Waves 1 – 5
Mary Hockstein, Karen Hojda, Sherry Hoppe, Keri Huneycutt, Jackie Kirchhoff
Working Group: Waves 6 – 8
Lisa Aliquo, Marie Blessington, Robert Boothe, Melissa Burnside,
Sumita Chandrasekhar, Teri Cisero, Meryl Delierre, Susie Ecker, Clare Gallagher, Greg Hagopian, Sherry Hoppe, Anne Johnson, Rebecca Kahane, Debra Kent, Kelly Lawson, Debra Magaraci, Vickie McDevitt, Meredith Miller, Al Oliveira, Ramona Phillips, Christine Rios, Robin Rodriguez, Ron Ross, Jennifer Springer, Stavroula Staveledis, Virginia Steelman, Karen Teeley, Cris Toscano, Geraldine Vickers, Ali Waeschle
© BAYADA Home Health Care, 2019 2 Not for disclosure outside BAYADA without written agreement