Page 5 - BAYADA Home Care Playbook

The BAYADA Way of Operating an Office: Home Care May 2019
Chapter 6: Employee Focus 53
Recruiting Field Employees 53
Important Definitions 53 Philosophy of Recruiting at Bayada 55 Planning for Recruitment 57 Attracting Prospects 59 Welcoming the Prospects 60 Engaging the Prospect 61 Managing Prospects 64 Pre-Interview Process 65 Interview Process 67 Post-Conditional Offer Process 70 Approval Process 75 Determining Compensation and Benefits 76 Determining Employment Team 79
Onboarding Field Employees 81
New Hire Orientation 83 Competency Assessment and Clinical Coding for Nurses 91 Tracking Orientation and Precepting Hours in Bears 94 Post-Orientation 95
Retaining Field Employees 96
Field Employee Status Codes 98 Maintaining Ongoing Employee Compliance 99 Managing Performance 103 Recognizing Employees and Providing Incentives 105 Communicating with Field Employees 110 Communicating with Other Bayada Offices 112 Offering Career Growth, Training and Development 113 Giving Feedback and Support to Enhance Employee Satisfaction 113
Chapter 7: Client Focus 116
Obtain A Case 116
Generating Referral Sources 118 Handling Initial Request for Service 119 Taking the Service Request – The “Give” and the “Get” 122 Proceeding with Service Conversion (“Close the Deal”) 123
© BAYADA Home Health Care, 2019
Not for disclosure outside BAYADA without written agreement 5