Page 6 - BAYADA Home Care Playbook

The BAYADA Way of Operating an Office: Home Care May 2019
Confirming Payor 124 Notification and Documenting of New Referral 126 Getting Clinical Confirmation 130 Saying Thank You 131
Fill A Case 133
Strategic Staffing 134 Orientation of Field Employees to New Case or New Assignment 142 Entering Bears Data 143 Managing Payor (Bill To) Information 144 Preparing for Admission Visit 146 Completing Admission Visit and Clinical Assessment (Clinical Manager) 147 Communicating and Documenting Completed Admission Visit 148 Verifying Physician’s License 149 Managing Physician Information in Bears 150
Keep A Case 151
Managing Ongoing Scheduling 1 53 Uncovered Shifts and Emergency Planning 155 Entering Bears Data 155 Managing On-Call Supervision 156 Managing and Tracking Monthly Clinical Visits 158 Tracking Physician Orders, Care Plans, and Physician License Verifications 160 Ensuring Coordination of Care 160 Managing Payors 164 Achieving Financial Goals for Caseload 167 The Client Experience 168 Retaining Clients 170 Discharging or Transferring Clients 171
Prepare For Billing And Payroll 174
Field Employee Documentation: Nurse’s Shift Note and Time Record or 175 Home Health Aide Time And Activity Record 175 Payroll and Billing Reconciliation 175 Payroll and Billing Reconciliation Involving Authorizations 177 Documentation and Notification 178
© BAYADA Home Health Care, 2019 6 Not for disclosure outside BAYADA without written agreement