Page 95 - HBR's 10 Must Reads for New Managers

WHAT MAKES A LEADER?
Idea in Practice

Understanding EI’s Components

EI component Definition Hallmarks Example

Self-awareness Knowing one’s • Self-confidence A manager knows tight
emotions, • Realistic self- deadlines bring out
strengths, assessment the worst in him. So
weaknesses, he plans his time to
drives, values, • Self-deprecating get work done well in
and goals—and sense of advance.
their impact on humor
others • Thirst for
constructive
criticism

Self-regulation Controlling • Trustworthiness When a team botches a
or redirect- • Integrity presentation, its
ing disruptive leader resists the
emotions and • Comfort with urge to scream.
impulses ambiguity and Instead, she considers
change
possible reasons for the
failure, explains the
consequences to her
team, and explores
solutions with
them.

Motivation Being driven to • A passion for A portfolio manager
achieve for the the work itself at an investment com-
sake of achieve- and for new pany sees his
ment challenges fund tumble for
• Unflagging three consecutive
energy to quarters. Major
improve clients defect.
Instead of blaming
• Optimism in the
face of failure external circumstances,
she decides to
learn from the
experience—and
engineers a turn-
around.

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