Page 13 - Congressional University

QUALITY STANDARDS
We have established speci c quality standards to help our team de ne our common purpose. The following are quality standards we will keep daily in our thoughts and actions.
APPEARANCE
• We will take great pride in our personal appearance.
• Everyone is responsible for conveying a Professional image by adhering to the Congressional Country Club uniform
policy you have been provided and personnel grooming standards.
• Hair combed, clean shaven, uniform pressed and consistent with schedule.
• We will take great pride in our work area. Remember, no area is off limits to our members.
• Uncompromising levels of cleanliness and organization are the responsibility of every team member.
CARING ATTITUDE
• We will only hire teammates dedicated to giving outstanding member service to our members, guests and team members.
• Attitude is more important than aptitude.
• Effort, attitude and demeanor go a long way towards having success.
PROFESSIONALISM
• We will personally work to be the most knowledgeable, adept and skilful in our profession.
• Every team member is encouraged to participate in Congressional University.
• We encourage continued education and growth to help ensure we continue to develop and enhance the
Congressional Experience.
ACCESSIBILITY
• Being approachable and available to our members and guests are keys to our success.
• Our open door policy will allow our team the ability to offer suggestions and voice their concerns as appropriate.
SOUTHWEST: TAKING CARE OF LEO
The following blog post was written by Meg Johnson on behalf of her son, Leo Johnson.
I may only be one and a half years old, but I still love to y on airplanes and go on fun adventures! When I turned one, I found out I’m allergic to peanuts. My parents knew that this allergy could be super dangerous, especially for someone at my age. They were nervous to take me on an airplane since I have a tendency
to touch EVERYTHING! Despite their concerns, Mom and Dad decided they were not going to let their worries stop us from visiting Grandma in Orlando. They took note of my peanut allergy and told her to remind the Member Service Agent when we check in. Our big day nally arrived and Southwest gave me my own ticket that warned others of my allergy. After arriving to our gate a little late, a nice Team member accompanied us onto the plane. My parents even had a chance to double check that our seats
were clean so I would be safe to explore during the ight. I could already feel the love from Southwest! During my time in the sky, all of the Flights Attendants were super friendly. They visited with me often to make sure I had enough snacks and juice. Southwest even went the extra mile to ensure that all passengers had snacks that would not make me sick. After my visit with Grandma in sunny Orlando, I was treated with the same high level of care on my re-turn ight home. I am so happy that I can still travel and go on adventures, even with my allergy.
I may not be able to snack on their famous peanuts, but it is safe to say that I am NUTS
about Southwest!