Page 3 - Congressional University
P. 3
Congressional
University 2017
Team
Welcome to the
WHAT’S IN THIS
GUIDEBOOK ?
The information presented in this guidebook has been developed to establish a culture at the Club.
Welcome
History & Trajectory Mission, Vision, Values Congressional 20 Safety
Brand & Purpose Quality Standards
Steps to Quality Service Phone Etiquette
7 Deadly Sayings Legendary Service
Add’l Service Stories Service Recovery Congo Library Congo Seminars Quotes
Other Club Amenities Club Amenities Collage Organizational Chart Cliffs Notes
Best Practices
