Page 4 - Congressional University

ongratulations
Being part of the Team
Welcome to Congressional Country Club. We are thrilled you have chosen to work with us and are excited to have you on our team. As a member
of the golf operations team you are an integral component to the member experience; we hope your employment with the Club will be a challenging and a rewarding experience. Our team is committed to excellence and providing world–class member service that makes Congressional Country Club the #1 Platinum Country Club in America!
Jason A. Epstein, PGA Director of Athletics Commitment to Team
We recruit and retain the most motivated and talented individuals to become part of our award-winning team. A few things you can expect from Congressional:
• We will educate you to become experts in delivering exceptional service throughout the operation.
• We will encourage you to set both personal and professional goals at the beginning of each season. We support you and your goals.
• We will expose you to all facets of our operation, including; tournament operations, teaching, club fitting/repair, merchandising, and daily golf course management.
• We will give you timely feedback on your performance, along with a development plan.
• We will empower you to fix service errors by using sound judgment.
What’s in this
// Class of 2017
Guidebook ?
The information presented in this guidebook has been developed to establish a culture of continuous improvement and to maintain the quality and integrity of representing
the golf operation at Congressional Country Club. By embracing this guidebook , you have agreed to abide by its contents and pledge to become part of the culture at Congressional Country Club. The guidebook will allow you
to positively impact our members and guests while setting you up for success that will serve you well beyond your employment at Congressional Country Club.
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