Page 8 - Congressional University

THE PRINCIPLES WE LIVE BY EVERYDAY:
• We work together as a cohesive team and present a world class experience.
• We speak politely, positively, and profes- sionally about the Club, each other and our experience at Congressional.
• We are ambassadors for the Club. Remem- ber to be positive about all aspects of the club and to other team members as well.
• We enliven the steps of service by extend- ing a warm smile and genuine greeting to members when they are within proximity.
• We anticipate and ful l member and guest needs.
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• We make it a daily routine to try and interact with every member and guest with a warm welcome and thanking them for coming to the club.
• We value members rst through empowered execution.
• We continuously improve; every day our hospitality is better, unique, and new.
• We offer additional assistance at the end of each interaction.
• We personalize service by gaining and remembering preferences of members and guests and we use their names.
• We offer alternative assistance, ideas and/or seek out a supervisor for guidance instead of saying “no”.
• We respect the privacy of our membership, guests, and Club.
• It is imperative at all times that We take pride in our professional ap- pearance and demean or.
• We provide members and guest the right of way at all times.
• We take ownership of tasks to be completed in a timely manner, and follow up with members and guests to maintain a utmost level of satis- faction.