Page 9 - Congressional University
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• We pay attention to every detail and exceed expectations, daily.
• We communicate with our team members every chance we get and communicate critical information in a timely manner.
• We listen to members and guests, and always keep con- versations less about us, and more about the member and their experience.
• We nd ways to go above and beyond, such as writing hand written letters to members.
• We offer pleasant wishes and a warm goodbye.
We enliven the steps of service by extending a warm smile and genuine greeting to members when they are within proximity.
