Page 35 - Neath Port Talbot Skills Report 2024

Current Skill Requirements
HL&T jobs in NPT have seen a rapid increase
since 2018, albeit showing dips during the
pandemic. However, the region is still around
13% lower than the national average of jobs in
this sector. Since 2018 the median advertised
wage within job postings has increased by 36%.
Job Posting intensity for HL&T roles has been on
a steady increase since 2021 with Kitchen,
Housekeeping and Front of House assistants are
in high demand.
Within the last 12 months, the most advertised
roles are:
• Cooking
• Food Safety And Sanitation
• Restaurant Operation
• Housekeeping *
• Food Preparation
• Merchandising
* Being the roles most difficult to fill for the sector
Hospitality seems to be driving this spike in
demand for jobs in the sector and moving
forwards it is expected that tourism positions will
drive this demand for the sector further
Essential Traits
Hospitality, Leisure and Tourism tend to recruit
based on essential traits such as communication,
motivation, attitude etc, as specific skills can be
trained during employment, the right attitude is
the key factor to ensuring the fantastic customer
experience the sector consumer's demand.
• Communications
• Sales
• Management
• Cleanliness
• Organizational Skills
• Enthusiasm
• Leadership
• Sorting
• Detail Oriented
Are all key Essential Traits posted in HL&T job
adverts, however many of these traits are
missing in candidate applications.
Organizational, Cleanliness, Enthusiasm, Detail
etc all skills being the least mentioned in
jobseeker profiles.
There is evidence from the C&G Youth Misspent
Report and the RLSP learner survey that 16–24-
year-olds struggle with their self-confidence to
demonstrate these skills.
Hospitality, Leisure & Tourism
After a recent review it was summarised that
Travel, Tourism, Hospitality and Catering sectors
post 16 qualifications are not fully meeting the
needs of learners or the industry. This sector
generates billions for the economy and employs
thousands of people in Wales.
Qualifications for this sector have been
reviewed recently in line with business needs.
The proposed new qualifications will now
offer:
Practical, hands-on learning with opportunities
to gain real-life experiences outside of the
classroom
Reflect the way that the sector has evolved
due to new digital technologies and the
impact of the COVID-19 pandemic
Develop high-quality customer service skills
Provide more options for learners to
undertake Hospitality and Catering
qualifications through the medium of Welsh
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