Page 28 - Pobl Annual Report FY25

26 Annual Report 2025
Together, the Customer Accounts team and Advice and Support secured £117,600 from our local
authorities in terms of discretionary housing and homelessness prevention fund payments, directly
reducing rent arrears.
People are at the heart of everything we do. Our innovative services provide tailored support
based on individuals’ needs, facilitating a way for people to live more fulfilling lives.
‘Exceptional’ care services
We provide care services in five care homes, through
our supported living services, and our Extra Care facilities.
Over the course of 2024 and into 2025, three care
homes and both our Supported Living and Extra Care
Schemes across Gwent and West Wales were inspected
by Care Inspectorate Wales (CIW).
Known for their stringent criteria, CIW rate services
from 'Poor' to 'Needs Improvement', 'Good', and
'Excellent', assessing various aspects of the service
including wellbeing, care and support, environment,
and leadership and management. All five services inspected received Excellent ratings, with one
report noting that as a provider “we are committed to providing high quality services”.
“
People are treated with dignity and compassion by a very dedicated
care team well and strive to do their best for people.... The provider strives
to seek ways to continuously improve the service.
CIW inspection report, March 2025
1 ,240
ADVICE &
SUPPORT
CASES
OPENED
372
CUSTOMER
RESILIENCE
AND
WELLBEING
CASES OPENED
375
HARDSHIP
PAYMENTS
£1.8
MILLION
GENERATED
FOR
CUSTOMERS