Page 30 - Pobl Annual Report FY25

28 Annual Report 2025
Individuals are involved in the recruitment of people working across all our services, and this has
proven very beneficial to both Pobl, the candidates and the customer. One customer was encouraged
to ring the successful candidate to inform them of their success and loved the experience.
Customers have welcomed the chance to explore employment, training and volunteering
opportunities, with a dedicated programme of activities taking place across the year. An example
of this co‐production can be seen in the planning session pictured.
Feedback to the RI during his visits have included people telling him that colleagues have gone
above and beyond expectations for the people they support. Examples given included a service
replicating a wedding ceremony so that the customer could see their loved one get married;
hosting a funeral because a customer would have been unable to travel to attend it; using their
own time to enhance people’s lives and provide additional support. People living in residential care
regularly mentioned that they had been anxious about moving in, but now think it is the best thing
they could have done.
We continue to receive high levels of unsolicited positive feedback from the people we support,
their loved ones and other professionals, with 85 compliments logged centrally in the year.