Page 33 - Pobl Annual Report FY25
P. 33
Annual Report 2025 31
While we’ve seen encouraging gains in most areas, we acknowledge that some areas such as
repairs and maintenance and influencing decision‐making, still present opportunities for further
improvement. These insights are invaluable as we continue to shape services around what matters
most to our customers.
Customer feedback remains central to our approach. It informs how we design, deliver, and refine
our services to ensure every customer receives the best possible experience. We are committed to
building on this momentum and driving further improvements in the year ahead.
86% 66%
SATISFIED
with the quality
of their home
(2024: 72%)
85%
TRUST
Pobl as their
housing provider,
based on their last
interaction
(2024: 67%)
SATISFIED
with how we deal
with repairs and
maintenance
(2024: 63%)
90%
SATISFIED
that Pobl provides
safe and secure
homes
(2024: 82%)
74%
SATISFIED
with the way Pobl
listens to their
views and acts
on them
(2024: 63%)
84%
SATISFIED
with their
neighbourhood
as a place to live
(2024: 79%)
84%
VALUE FOR
MONEY
FOR RENT
increased from 80%
85%
SATISFIED
are satisfied
with the service
provided by
Pobl
(2024: 72%)
