Page 35 - Pobl Annual Report FY25

Annual Report 2025 33
Tech to the Maxers
Following the merger on 1st April 2024, the year saw us balancing our future ambition to embrace
innovation and automation, with the practical need to focus upon merger integration and system
alignment of both our Technology teams.
An ‘integrate then optimise’ approach supported this balance with technology integration
completed for the majority of areas including Customer Contact Centres, Technology Service Desk,
People Systems, Development applications, Asset Financials, Mobile Phone Management and
Group printer solutions.
The year also saw us embrace innovation
with good progress made in the
Digitalisation of our Care and Support
Division, completing an AI readiness
assessment and successfully launching
our first new Group application, Netcall;
a modern telephony platform that
supports our ambition to reimagine our
customer experiences.
Strong foundations and a modern
technology stack remain key to the
Group’s success, and we completed the
discovery work for two of our key
technology platforms: finance and housing
management. In line with our ways of working, the platforms sourced will be designed to ensure
that they can deliver against our customer and colleague journeys. This work to design and deliver
these continues into next year.
An equipped team for the future
The year saw the Linc and Pobl Technology teams restructure to form one modern Technology
team. The team has been designed to support a user‐centred approach with Technology Delivery
Partners supporting the product life cycle, with products aligned to provide a business partnering
approach.
Cyber security remains a key threat, and the structure embedded a dedicated security team,
supported by a 24/7 response provider. During the year, the team have continued to strengthen
our cyber resilience and adapt the Group’s approach to the ever‐changing cyber threats.