Page 36 - Pobl Annual Report FY25

34 Annual Report 2025
Customer & Colleague focused Technology
New Technology Principles for the Group were developed to support the ‘Large and Local’
ambition set out in the merger business case. The principles address the historic pain points faced
by the Group in relation to technology solutions delivering end‐to‐end customer and colleague
experiences that support a data driven organisation.
The principles focus on a move away from functional procured technology to Group Technology
solutions owned and managed by the Technology team. The approach has enabled us to benefit
from a rationalisation of systems, enhancing value for money and security. Key to this approach is
the adoption of modern technology solutions capable of delivery against our changing customer
and colleague journeys.
Data Driven Group
With an ambition to be a data‐driven organisation, the ongoing need to improve the quality and
accuracy of our data remained a priority throughout the year. The DAT Quality Framework (Data,
Accuracy, Transparency) was launched with a clear plan and milestones to improve our data quality
and embed a culture of data quality. As we move to a large data migration next year, this work
and improving our data quality remains of high importance and its continued progress will be
monitored closely.
Digitalisation of Care & Support
The Digitalisation of Care and Support continued with the successful completion of a 10‐month
pilot of Nourish, a digital care planning system. Progress saw 21 services across Care and Support
using Nourish, with 276 colleagues trained and customers inputting directly into the system.
The transition has not only improved the quality and safety of care but also enhanced the colleague
experience by streamlining tasks and empowering colleagues to work in a person‐centred way.
The digitalisation of Care and Support has gained positive recognition from both Commissioners
and the CIW, and Pobl has been identified as a collaboration partner around both digitalisation
and assistive tech.