Page 5 - Exclusive Household Cavalry

MULTI-ASSET MODEL Managing the staff within a single residence - in one static location - is far simpler than managing multi-nationalised staff within numerous locations, countries and types of residence (chalets, apart- ments, mansions, villas, islands, yachts and jets). Monaco apartment 4 Perm Staff 4 Temp / Seasonal Jet 1 6 Perm Staff Greek Island 10 Perm Staff 22 Perm Staff ACTUAL CASE STUDY 101 Staff 7 Residences 3 Jets 2 Yachts ONE PRINCIPAL + THEIR FAMILY 1 Set SOPs boss ON Plus 1 Set SOPs for boss OFF Butler 1: Advance party Butler 2: Permanent rotational Butler 3: Rear party Butler 4: Rotational (3 ON 1 OFF) Chef 1: Permanent Chef 2: Permanent (2 ON 2 OFF) London mansion 4 Perm Staff Jet 2 3 Perm Staff New York apartment 2 Perm Staff Yacht 2 16 Perm Staff Maldives residence 3 Perm Staff 13 Temp / Seasonal Jet 3 3 Perm Staff SPECIALIST • Caviar • Cigar Service • English Formal Tea • Japanese Tea Ceremony • WSET level II and III • Spirits, Mixology and Barista • Bar Management SERVICE • Silver • Butler • Family • Russian • Imperial / Royal • Plated • Synchronised Buffet • Gueridon • Carvery • Tray & Room Yacht 1 Moscow principle home 12 Perm Staff Courchevel chalet 4 Perm Staff PRIVATE STAFF TRAINING INTERIOR • Butler • Valet (his & hers) • Housekeeper • Laundry • Cultural differences • Palace protocol • Etiquette training ADMINISTRATIVE • Project Management • Accounting & • Budgeting • HR & Legal / SOP • Planning • Management and Leadership • Team building • Procurement • Crisis Management • Security Training EHC is the leading training provider for private households, providing a combination of professional services and administrative accredited courses, as well as a selection of specialist courses taught by world leading trainers. We also provide high-end bespoke training designed specifically each owners private needs. These bespoke programmes can be fulfilled anywhere globally and they are tailor-made and specific to each client. We ensure each course has a heavy focus on specific service and support elements that cater directly to your owners’ needs. Our training courses can be held on-site at your property or be conducted off-site at one of our two residential bases in the south of England and in London. We can also provide courses on your private jet, yacht or island. Our team are dedicated to ensuring that the principal, family and their guests are satisfied. As such we train the entire interior household team, ensuring that 7-star standards of etiquette are maintained across all departments. EHC believes that practical learning is the best way for staff to develop new skills. We maintain this ethos when running all of our training courses, actively training with “LIVE” service thus allowing your staff to practice - for example working alongside the chef and serving real food to real guests. The matching of practical and theory brings the training to life and allows trained staff to put their new skills into practice.