Page 9 - The Crew Academy Course Brochure 2020

MODULE 1
The Role of the Purser
Objectives
To gain an understanding of:
The role, responsibilities and expectations of the Purser.
The value of check lists to ensure effective, correct and on-time work.
Understanding leadership styles and motivation.
Content
• Purser responsibilities
• Purser’s place in the organisation
• Secretarial duties, use of checklists and databases
• Reporting to management
• Personal strengths, motivation and management
MODULE 3
Destination Management
Objectives
To gain an understanding of:
The importance of thorough research to provide correct and up to date information.
The concept of 'give, share and teach' to add maximum value to the guests and crew.
How to store and present information in an easily accessible and informative way.
Content
• Research and reconnaissance
• Guest relations
• Presenting information to guests
• Crew internal communication
• Event planning, including costing
MODULE 2
Port Clearances
Objectives
To gain an understanding of:
Documentation required for port clearances.
The importance of a good preparation to minimize delays.
Immigration and customs regulations.
Content
• When a port clearance is needed • Certificate knowledge
• Immigrations regulations
• Customs regulations
• Documents, authorisation and declarations
MODULE 4
Muster Duties
and Yacht Operations
Objectives
To gain an understanding of:
The purser's role in the daily yacht operations planning and information flow.
The extent of the purser's muster duties and how to apply the knowledge efficiently.
The value and creativity to be applied in creating an efficient guest safety induction.
Content
• Cultural traditions and differences • Local provisioning and activities
(guest and crew)
• Yacht specific operations
• The purser’s muster duties and emergency numbers • Crew safety and guest safety inductions
yacht purser 7