Page 11 - Ebook: Robots in disguise! How to make business process automation tools work for you
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In recent years, customers’ ever-changing demands the foundation of a solid digital transformation for
have resulted in a high degree of disruption across companies of all sizes. Why is this?
every industry. No industry has been left untouched
by it. For starters, it’s because digital transformation is
not just about digital. It’s really about the mindset
The advent of ecommerce some twenty years ago that an organisation adopts to meet the changing
gave customers a taste for what’s possible. Two demands of their customers. Too often the customer
decades on, personalisation, choice and speed is not seen as a whole entity within companies.
of service are now seen as the bare minimum any
business should offer. Each aspect of the customer experience might be
managed by a different part of the business. But an
But how do you keep up with a modern commercial ERP solution allows you to place the customer at the
environment with obsolete enterprise technologies centre of your operations while helping you build
and business software systems that are just not cut the core systems you need in place to service them.
out for the task?
Secondly, an ERP solution helps you, in part, towards
There are no one-size-fits-all digital transformation your digital transformation. But there are many
strategies that business owners can simply adopt questions to be answered along the way too. Should
and plug into their own businesses to get the job you be in the Cloud? Do you need to employ mobile
done. However, a modern ERP solution really comes apps? Does everything need to be mobile?
into its own in these circumstances and often forms
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